Customer Testimonials

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Google Sep 29, 2023

Just had my Discovery in for service and got it back yesterday! This was my first time at Paretti Land Rover New Orleans as I’ve recently moved, and everyone was so nice and helpful. I had an unexpected issue come up and they were able to get my vehicle the required service needed in a very timely manner! Casey O’Neal was so nice! He kept me up to date with the services being done and any changes to the initial estimate. Truly appreciate everyone who had a role in getting everything done so quickly! Thank you!

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Google Sep 28, 2023

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Google Sep 27, 2023

Excellent Experience!!! I purchased a Defender remotely from Columbus, Ohio. I worked with Scott Lavergne and Jonathan Watson. The were professional and honest. They shipped the car to me with in two days of purchase. The shipping service was professional and punctual. The car was detailed and absolute perfect condition. Thank you Scott and Jonathan!!!!!

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DealerRater Sep 27, 2023

I remotely purchased a 2022 Certified Pre Owned Defender from Paretti Land Rover. I live in Columbus, Ohio and that made everything easy. I worked with Jonathan Watson and Scott Levergne. They were both incredible and easy to deal with. They did a video walk around on the car. They we’re straight forward on negotiations and honest. They shipped the car to me with a professional delivery service. I received the car with in two days of purchase. The car arrived detailed in absolute perfect condition. I would not hesitate to purchase from then again. Thank you Scott and Jonanthan!!!!!

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Google Sep 23, 2023

I bought a RRS from out of state, Mike made the process so simple and went the extra mile to answer my questions before I traveled down to look at the car myself. When I arrived, Mike and Jonathan had everything prepared and were able to get me on my way. Two weeks later I called the DMV to apply for PA plates and title, and was told they were already in the mail! The DMV rep said they've never seen a dealer handle the out of state transfer so quickly... very impressive! I would highly recommend Paretti Land ...

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Google Sep 23, 2023

I spoke to Casey yesterday and he was awesome! He was willing to answer all of my questions and didn’t rush me! Great customer service!!!!

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Google Sep 20, 2023

The sales (Trey) dept and service department are outstanding!

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DealerRater Sep 8, 2023

Danielle was very helpful and updated me with information regarding my car during service! Always responded to my phone calls!

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Google Aug 31, 2023

Matt in the body shop is kind and knowledgeable. Thank you for your assistance.

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DealerRater Aug 27, 2023

Everyone was very curious and helpful. The service to my truck was good. Expensive but good. The use of the ride share was a great perk.

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Google Aug 24, 2023

Service was excellent.

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Google Aug 23, 2023

Marlen took care of our needs from the moment I walked into the Service Department. She was extremely helpful and look forward to scheduling our next car service in near-term.

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DealerRater Aug 22, 2023

Every time I visit this dealership, the staff is always pleasant. They acknowledge me when I pull up and offer quality service.

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Google Aug 18, 2023

More than Service I am so grateful for the folks at Paretti Jaguar and Land Rover for going above and beyond to get me back on the road safely. I came in for a routine service and won’t get into the details but it quickly turned into a triage, problem-solving appointment. Both Marlee, the service advisor and Matt, the service manager were incredibly understanding, thoughtful and most importantly customer oriented. They prioritized customer satisfaction and were just pleasant to work with. Vehicles are expensive and things like this can be incredibly stressful and they honestly made what could of ...

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Google Aug 17, 2023

This was an amazing experience! Anna will do her absolute best to make sure you have a wonderful experience!

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Google Aug 14, 2023

This dealership is great to deal with, professional and competitive. Adriana gave us excellent attention, found the answers to our questions, and facilitated our purchase even after the dealership was closing on a Saturday evening, not rushing us- Definitely appreciate her! Thank you Adriana for your patience and fantastic job closing the sale!

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Google Aug 10, 2023

MARLEN. was amazingly helpful

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Google Aug 10, 2023

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Google Aug 10, 2023

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Google Aug 4, 2023

Very professional and efficient.

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DealerRater Aug 3, 2023

My service person was Casey O'Neal. He was very professional and helpful. He kept me in the loop throughout the day as to when it might be available for pickup. Very courteous and made my day of service not stressful at all. Great job Casey to you and your team.

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Google Jul 22, 2023

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DealerRater Jul 20, 2023

Casey our Service Associate is amazing, He always goes above and beyond, he always make sure our vehicle is well cared for.

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DealerRater Jul 15, 2023

This dealership was very professional the customer service was top tier my salesperson Adriana Matos was very knowledgeable on her inventory it was my 1st time purchase with paretti and it won't be my last!

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Google Jul 8, 2023

Not the A-1 service I received the last time I came in but not bad.

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Google Jul 1, 2023

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Google Jun 25, 2023

If your looking to buy a car, used or new, come to Paretti Land Rover New Orleans. My used car (after signing a "as is" paper) had something wrong with the touch screen. Ty Hebert, the used car sales manager, made sure I did not leave the dealership knowing that they would help me figure out how to fix it. After a few DIY trials to fix it, he offered to replace my radio/touch screen completely FOR FREE! I now have Carplay which is something I wanted but knew I wasn't going to get buying a 8 ...

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Google Jun 23, 2023

I walked in on a whim, spoke to Mike Truxillo who appeared busy at a desk. He stopped what he was doing and helped by answering question. I wanted to look at the Range Rover Sport but there was none on the lot. In the showroom there was a Discovery. He went over all the differences in models then took me for a test drive. The entire process was very quick. I asked to see what the terms would be, completed paperwork and vehicle was deliver with a cute large bow. The facilities at Metairie are very nice. I was ...

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DealerRater Jun 21, 2023

I had my car serviced this week. The women who work in the service department were AMAZINGLY helpful!! Thank you ladies!

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Google Jun 9, 2023

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Google Jun 6, 2023

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Google May 26, 2023

I had a great experience. Marlee is the definition of customer care & going above & beyond. Thanks again, I’ll actually be looking forward to my next service appointment!

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Google May 17, 2023

Paretti Land Rover New Orleans is always very accommodating. From sales, services, and collision departments, everyone is very nice, easy to work with, and understandable. Would highly recommend!

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Google May 15, 2023

Erin, Marlen, and Marlee took great care of me while dealing with a stressful situation with my car! I appreciate them!

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Google May 6, 2023

I would like to give a personal thank you to Marlen, my service advisor. She was very professional, kind, and made sure my service was completed in a timely manner. She went the extra mile to address my concerns/circumstance and made me feel like a priority.

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Google Apr 25, 2023

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Google Apr 11, 2023

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Google Apr 10, 2023

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Google Apr 9, 2023

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DealerRater Apr 7, 2023

First and foremost Craig Connelly, the Service Manager, does and excellent job of training his employees and running the Service Department. Marlen, my service advisor, and her expert team of skilled technicians are the best in class when it comes to troubleshooting issues and providing superior customer service at a fair price. Marlen pays attention to my needs and is great at communicating with me every step of the way and advising me accordingly. I have options when it comes to the vehicle that I drive and I choose to drive a vehicle from Paretti solely based on the respect ...

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DealerRater Apr 4, 2023

we had a minor problem with our vehicle, was in the area and appeared without an appointment, Casey recognized me and called me by name and said he would help as soon as he could. within minutes he was checking in our vehicle and securing a loaner vehicle, that is world class service

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Google Apr 3, 2023

These guys are the BEST! They always say ‘yes’, always go out of their way to take care of us, and always do everything 100%!

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DealerRater Apr 3, 2023

They are quick, they value my time and communication is great. Always Wonderful customer service experience.

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Google Apr 2, 2023

Excellent Dealershiip, very helpful. J.P. is a great salesman

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DealerRater Apr 1, 2023

I gave a 4 star because it took 2 days just to change a battery, and the staff is eeallt not that friendly or approachable. Smile range rover team it goes a long way.

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DealerRater Mar 31, 2023

Everyone in service was a pleasure to work with. Very caring Very helpful Would say Paretti is the best.

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DealerRater Mar 31, 2023

My salesman Zack did an excellent job with me and my wife. I purchased her first Jaguar. He was really knowledgeable and had great customer service!

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DealerRater Mar 29, 2023

Dealership was helpful and accommodating . So, thankful to the service dept for not only fixing the problem but providing a loaner for the entire time . Really appreciate it!!!

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DealerRater Mar 27, 2023

Erin is the best. Her customer service is outstanding. She always go above and beyond

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Google Mar 25, 2023

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Google Mar 24, 2023

Casey in the service department always comes through! Great service and even better person! Thanks Casey!

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DealerRater Mar 22, 2023

Excellent service and very courteous. It was a pleasure to work with Marlen, she had my vehicle in and out of service in short time and the new waiting area is awesome as well !!!

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DealerRater Mar 21, 2023

Casey did an excellent job and i will continue to use them. Thank you very much.

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Google Mar 20, 2023

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DealerRater Mar 20, 2023

Premier dealership with excellent staff. Prompt and courteous service from service advisors who do not hesitate to go the extra mile.

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Google Mar 19, 2023

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Google Mar 19, 2023

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DealerRater Mar 17, 2023

Prompt and courteous service in the brand spanking new dealership.The coffee bar is a great addittion.

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Google Mar 14, 2023

They were very thorough and provided excellent friendly service !

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Google Mar 13, 2023

I love my sales man Zack. Took his time with me and wife answered I question and gave awesome 👌🏽 customer service!

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DealerRater Mar 8, 2023

Trey and Zack were a pleasure to work with. They made the entire process easy, from ordering my vehicle, all the way through delivery.

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DealerRater Mar 6, 2023

Casey O'Neal was able to work our car in while my wife was out of town. The service visit revealed a much-needed windshield seal repair. I would definitely recommend Casey.

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DealerRater Mar 4, 2023

Trey Howland was very helpful in my recent purchase of my Jaguar at Paretti Jaguar

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DealerRater Mar 2, 2023

Thanks Casey for making a bad experience to a great one with an excellent outcome.

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Google Mar 2, 2023

Service at Paretti Jaguar was great My service advisor was excellent as always

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Google Mar 2, 2023

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DealerRater Mar 2, 2023

Marlen and Craig have been very helpful and i appreciate her attention to detail. I appreciate the loaner while my vehicle being repaired.

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DealerRater Mar 1, 2023

Great customer service! The service department was very quick servicing my 2018 Jaguar F-Pace!

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DealerRater Feb 23, 2023

I have been given excellent service from the Metarire dealership. The employees are very helpful.

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Google Feb 21, 2023

Excellent customer service! Very welcoming sales staff. Very easy purchase transaction. Getting the keys to the vehicle with a bow on top was icing on the cake.

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DealerRater Feb 20, 2023

Great job , thank you , fast and easy to get my car Bach thank you . Everyone’s was very nice to deal with.

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DealerRater Feb 20, 2023

Casey and Marlen are always helpful, informative, and i appreciate the use of a loaner when my vehicle is in for service. Its comforting to know when i get my vehicle back it is repaired or serviced correctly. We have enjoyed all of our Land Rover and Jaguar vehicles purchased and serviced by Paretti

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Google Feb 18, 2023

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Google Feb 18, 2023

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Google Feb 16, 2023

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DealerRater Feb 15, 2023

Everyone I encountered at Paretti Land Rover was exceptionally nice and very helpful. They went out of their way to help resolve the issues with my LandRover Defender. Casey O'neal went out of his way to accommodate my schedule. Thanks so much Casey!!!!

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DealerRater Feb 15, 2023

Very professional service personnel. Generous use of loaner vehicle. Difficult case required additional help from Land Rover engineers. Marlee was extremely helpful in providing regular text updates on my issue.

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DealerRater Feb 15, 2023

Excellent dealership and I really appreciate the availability of a loaner vehicle while mine was being serviced.

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Google Feb 12, 2023

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DealerRater Feb 11, 2023

The service is the reason I still own a Land Rover. Very friendly and helpful staff

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DealerRater Feb 9, 2023

Luxury experience in same-day lease-to-loan transaction commensurate with Land Rover brand. Sales and service worked together to make the process effortless. Gorgeous new-build showroom with every amenity makes downtime comfortable with transportation drop off and pick up on demand.

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Google Feb 8, 2023

Marlene (shes not on the website so I couldn't spell her name correctly!) and the service team there are amazing, so helpful, got me a quote and set up for service in under 3 minutes! Amazing!

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DealerRater Feb 8, 2023

Dealership is understaffed with technicians and backlogged causing a scheduled appointment to be delayed at least 5 days before the technician can troubleshoot. The intake service rep gets a 10 out of 10 but the service technician / mechanic failed in the first attempt to repair my vehicle and this failed repair got past your Quality Control Check too. This warrants a 2-star rating. It is because of the kind and courteous service provided by the Service Rep that moves the rating from a 2 to a 4.

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DealerRater Feb 7, 2023

Very friendly. This is my third vehicle from Landrover New Orleans, and this is by far the best service team they have had in years.

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DealerRater Feb 7, 2023

The team at Paretti really worked hard to repair my vehicle in a timely manner. I’m very thankful to the entire staff, particularly my service advisor Casey and technician Brandon. Thanks to them I’m back on the road, safely.

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DealerRater Feb 7, 2023

Thanks again Marlen for your great work and support during my last maintenance visit! You always make sure the job is done right and won’t hesitate to go the extra mile to attend to the customers needs!

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DealerRater Feb 7, 2023

Matthew is an awesome salesman! Love the car. I would recommend a friend to your dealership.

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Google Feb 3, 2023

My service agent is the absolute best, which is the reason for the five stars, but the service center, not so much. I have had my seat belt replaced at least three times, and the last time they stopped short of blaming me for it breaking. I was absolutely appalled at the round about accusation. I’ve had, and still have, multiple cars, and NONE of the seat belts have ever broken, let alone three times, so I think I can operate one.

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DealerRater Feb 3, 2023

The service of Peretti was excellent. They met my wife at the service entrance were able to drive her back to our condo. The service was timely. The staff was attentive and friendly.

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DealerRater Feb 2, 2023

As usual this dealership exceeds expectations. This service department is the most helpful and understanding and accommodating I have ever seen. I am a lifelong customer because of them.

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Google Feb 2, 2023

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Google Feb 1, 2023

Last week I made the drive to Paretti from home in Santa Rosa Beach for my (end of lease) Land Rover Discovery Sport’s 32,000 mile service appointment. I arrived at 9am for drop off and at 4pm, drove away in my “new” car— clean, serviced, temp tags attached —Jonathan Watson processed the lease-to-loan e-contract on site including the Certified Pre-Owned extended warranty. As always, Casey O’Neal, my superstar service advisor, facilitated the customer service experience throughout the day. The process was seamless, surprising and felt luxurious — on par with their stunning new showroom and the Land Rover brand. My ...

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Google Jan 29, 2023

Work was done correctly, and on time

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DealerRater Jan 29, 2023

Marley (my service rep) was exceptional at her job. Very professional, courteous, and eager to get my car fixed within hours and washed!

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Google Jan 27, 2023

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Google Jan 26, 2023

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DealerRater Jan 26, 2023

very informative very easy very professional he even delivered the vehicle to my home along with paperwork

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DealerRater Jan 21, 2023

My service advisor C.O. Is a great service advisor and always very helpful to me

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Google Jan 21, 2023

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Google Jan 19, 2023

Review for the Service Department: The service department is comprised of one of the best employees I have ever met in my eight years of vehicle ownership which includes different automobile brands such as Volkswagen, Mercedes Benz, Land Rover / Range Rover, BMW, and Infiniti. The people who work in the Service Department will greet you with the respect that you seldomly recieve nowadays with other service centers. This team goes above and beyond by working alongside you and recommending services that are not at all predatory. Furthermore, there is no pressuring on doing certain work to your vehicle unlike other ...


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