Customer Testimonials
I gave a 4 star because it took 2 days just to change a battery, and the staff is eeallt not that friendly or approachable. Smile range rover team it goes a long way.
Everyone in service was a pleasure to work with. Very caring Very helpful Would say Paretti is the best.
My salesman Zack did an excellent job with me and my wife. I purchased her first Jaguar. He was really knowledgeable and had great customer service!
Dealership was helpful and accommodating . So, thankful to the service dept for not only fixing the problem but providing a loaner for the entire time . Really appreciate it!!!
Erin is the best. Her customer service is outstanding. She always go above and beyond
Casey in the service department always comes through! Great service and even better person! Thanks Casey!
Excellent service and very courteous. It was a pleasure to work with Marlen, she had my vehicle in and out of service in short time and the new waiting area is awesome as well !!!
Casey did an excellent job and i will continue to use them. Thank you very much.
Premier dealership with excellent staff. Prompt and courteous service from service advisors who do not hesitate to go the extra mile.
Prompt and courteous service in the brand spanking new dealership.The coffee bar is a great addittion.
They were very thorough and provided excellent friendly service !
I love my sales man Zack. Took his time with me and wife answered I question and gave awesome 👌🏽 customer service!
Trey and Zack were a pleasure to work with. They made the entire process easy, from ordering my vehicle, all the way through delivery.
Casey O'Neal was able to work our car in while my wife was out of town. The service visit revealed a much-needed windshield seal repair. I would definitely recommend Casey.
Trey Howland was very helpful in my recent purchase of my Jaguar at Paretti Jaguar
Thanks Casey for making a bad experience to a great one with an excellent outcome.
Service at Paretti Jaguar was great My service advisor was excellent as always
Marlen and Craig have been very helpful and i appreciate her attention to detail. I appreciate the loaner while my vehicle being repaired.
Great customer service! The service department was very quick servicing my 2018 Jaguar F-Pace!
I have been given excellent service from the Metarire dealership. The employees are very helpful.
Excellent customer service! Very welcoming sales staff. Very easy purchase transaction. Getting the keys to the vehicle with a bow on top was icing on the cake.
Great job , thank you , fast and easy to get my car Bach thank you . Everyone’s was very nice to deal with.
Casey and Marlen are always helpful, informative, and i appreciate the use of a loaner when my vehicle is in for service. Its comforting to know when i get my vehicle back it is repaired or serviced correctly. We have enjoyed all of our Land Rover and Jaguar vehicles purchased and serviced by Paretti
Everyone I encountered at Paretti Land Rover was exceptionally nice and very helpful. They went out of their way to help resolve the issues with my LandRover Defender. Casey O'neal went out of his way to accommodate my schedule. Thanks so much Casey!!!!
Very professional service personnel. Generous use of loaner vehicle. Difficult case required additional help from Land Rover engineers. Marlee was extremely helpful in providing regular text updates on my issue.
Excellent dealership and I really appreciate the availability of a loaner vehicle while mine was being serviced.
The service is the reason I still own a Land Rover. Very friendly and helpful staff
Luxury experience in same-day lease-to-loan transaction commensurate with Land Rover brand. Sales and service worked together to make the process effortless. Gorgeous new-build showroom with every amenity makes downtime comfortable with transportation drop off and pick up on demand.
Marlene (shes not on the website so I couldn't spell her name correctly!) and the service team there are amazing, so helpful, got me a quote and set up for service in under 3 minutes! Amazing!
Dealership is understaffed with technicians and backlogged causing a scheduled appointment to be delayed at least 5 days before the technician can troubleshoot. The intake service rep gets a 10 out of 10 but the service technician / mechanic failed in the first attempt to repair my vehicle and this failed repair got past your Quality Control Check too. This warrants a 2-star rating. It is because of the kind and courteous service provided by the Service Rep that moves the rating from a 2 to a 4.
Very friendly. This is my third vehicle from Landrover New Orleans, and this is by far the best service team they have had in years.
The team at Paretti really worked hard to repair my vehicle in a timely manner. I’m very thankful to the entire staff, particularly my service advisor Casey and technician Brandon. Thanks to them I’m back on the road, safely.
Thanks again Marlen for your great work and support during my last maintenance visit! You always make sure the job is done right and won’t hesitate to go the extra mile to attend to the customers needs!
Matthew is an awesome salesman! Love the car. I would recommend a friend to your dealership.
My service agent is the absolute best, which is the reason for the five stars, but the service center, not so much. I have had my seat belt replaced at least three times, and the last time they stopped short of blaming me for it breaking. I was absolutely appalled at the round about accusation. I’ve had, and still have, multiple cars, and NONE of the seat belts have ever broken, let alone three times, so I think I can operate one.
The service of Peretti was excellent. They met my wife at the service entrance were able to drive her back to our condo. The service was timely. The staff was attentive and friendly.
As usual this dealership exceeds expectations. This service department is the most helpful and understanding and accommodating I have ever seen. I am a lifelong customer because of them.
Last week I made the drive to Paretti from home in Santa Rosa Beach for my (end of lease) Land Rover Discovery Sport’s 32,000 mile service appointment. I arrived at 9am for drop off and at 4pm, drove away in my “new” car— clean, serviced, temp tags attached —Jonathan Watson processed the lease-to-loan e-contract on site including the Certified Pre-Owned extended warranty. As always, Casey O’Neal, my superstar service advisor, facilitated the customer service experience throughout the day. The process was seamless, surprising and felt luxurious — on par with their stunning new showroom and the Land Rover brand. My ...
Work was done correctly, and on time
Marley (my service rep) was exceptional at her job. Very professional, courteous, and eager to get my car fixed within hours and washed!
very informative very easy very professional he even delivered the vehicle to my home along with paperwork
My service advisor C.O. Is a great service advisor and always very helpful to me
Review for the Service Department: The service department is comprised of one of the best employees I have ever met in my eight years of vehicle ownership which includes different automobile brands such as Volkswagen, Mercedes Benz, Land Rover / Range Rover, BMW, and Infiniti. The people who work in the Service Department will greet you with the respect that you seldomly recieve nowadays with other service centers. This team goes above and beyond by working alongside you and recommending services that are not at all predatory. Furthermore, there is no pressuring on doing certain work to your vehicle unlike other ...
Great group of people, fixed two of my Jaguar XF’s. Vastly superior compared to the other service centers I had the unfortunate luck to experience in California. Always left my car extremely clean, prompt to finding the issue within my vehicle, and communicated with me every single day regarding what seems to be the issue or what recommendations towards services should be performed.
Casey at Paretti did a amazing job assisting me throughout my visit!
Casey and Erin did a great job!
The service was great and what I expected. Very personable service reps who made the service process seamless.
Casey provided exceptional personal service during the times my vehicle was in the shop recently, as did the other members of the service department who I spoke with. He was extremely accommodating to my transportation needs and kept me fully advised of the issues that arose with my vehicle. I could not be happier with the service center staff.
I just recently had my car serviced. Was done in the same day and highly satisfied
Buying process was fast, easy and not complicated. My sales advisor, Adriana Matos, was very professional and had all the necessary paperwork ready for me upon my arrival. She was very thorough and explained all the paperwork to me. The sales floor and vehicles on the showroom floor very clean and displayed all the models. Very impressed and definitely would recommend them if you are looking to buy a vehicle.
Best car buying experience I’ve ever had. Trey was straight forward and there was zero hassle.
Great service experience. Prompt with timing and clearly explained problem, resolution and costs. The only negative was the extreme smoke smell in the shuttle car. It was nauseating and severe, induced a coughing attack as soon as I got into the car.
Marlen was awesome! She was in touch with often to update me on my Jaguar. She was very courteous, sweet and very friendly! She made the experience a five star!
They got me in and out, super friendly too! I love my service team. And the cappuccino machine
Service department was great. I was able to come drop my vehicle without an appointment.
The staff is Always professional and friendly during my service appointments and accommodating. Highly recommended
The dealership was friendly and knowledgeable. Unfortunately, it took far too long to get my car in the shop, but I'm glad that the process went smoothly once it was there.
Adriana was very helpful and attentive with my needs and concerns. She helped me acquire the vehicle and financing for the vehicle. She had the paperwork all ready for me to sign and car detailed on the day I picked up the car. She is very friendly and will go above and beyond to help you obtain the vehicle of your choice. I look forward to doing more business with her and Paretti Land Rover of New Orleans in the near future.
I was nearly in tears, desperately in need of repair when I called Paretti the day after Christmas. Erin was so gracious, despite not feeling well that day; Irene, Tiffany, the service dept staff and Dee (repair shop) were accommodating and incredibly nice in getting us back on the road to Houston. I’m ever grateful for their efficiency and warm hospitality! Paretti is the perfect example of professionalism and ultimate customer service during one of the busiest times of year. THANK YOU!
Had a great purchasing experience with Paretti Land Rover. Trey Howland was a very professional and thorough sales rep.
Bought a new car from Paretti Land Rover over the summer, and due to Covid, didn't receive the second key to my new car. When the key eventually became available, I was promptly scheduled to bring my car in and have it programmed. Their customer service had the foresight to take care of software updates and address some other issues while I had the car there. They set me up with a luxury rental to make sure I was able to get on with my life which I really appreciated. When a part needed to get ordered, they showed ...
Excellent customer service. Marlen did a great job with communication. Thank you for your great customer service.
Excellent annual service on my car. Keep up the good work on service and customer service.
Staff was courteous and everyone was polite. I was greeted with smiles as soon as I hit the door! They under promised and over delivered!
Great customer service! The work on my car was quick.
Great service experience and Tiffany was terrific
I was grateful that they provided service to my vehicle even though I did not have an appointment. My vehicle shut down the day before while traveling back to my work city, and I was so afraid that it was something major that needed to be fixed. Again, thanks to Land Rover - NOLA.
Stephanie Persigo is one of the best car associate specialist I've ever dealt with. She is very knowledgeable and her hospitality is excellent, she made me feel very comfortable throughout my time of purchase. Thanks Peretti and I love the Range Rover.
My experience was excellent. Upon arrival I was greeted by the staff and was assisted. While waiting for my loaner, I was offered a beverage. Overall experience was AWESOME
Service experience was good and improved for previous few years. Headed in right direction. Casey was great.
Marlen, Casey and Tiffany have all been very helpful. Great customer service by all. Please thank them for me! - Chris Lyman
Freon the moment I purchased my Land Rover, I have received nothing but an exceptional and personal experience from the sales team to the service team! They always accommodate me and go above and beyond to meet my expectations, yet they exceed them. Their communication is key to the relationships they keep with their customers. Never have I had this kind of relationship with a dealership! Excellent Experience all the way around!
Nice
Casey is one the best service person had. He is professional, understanding and caring. Thanks for having a service person like him.
Adriana was so helpful with my purchase of my CPO Range Rover Evoque. My financial situation wasn’t perfect but she labored with me for a week until we found the perfect situation for my budget. I am recommending this dealership and it’s team to all of my friends!!!
I was very well pleased with all the through service they did on my jaguar. Marlee was extremely sweet and helpful. Just so sad about the long wait to get an appointment.
They provide through professional services in a luxury fashion. Erin is the best! Makes one want to only own a Range Rover.
The service dept was courteous and prompt. We have always had great service from Paretti.
It was my first time getting my vehicle serviced & everything went exactly how I was told. Service, time frame, & answers to my questions were all handled flawlessly.
The dealership was very efficient and handled everything to make my transaction run smoothly. Jonathan kept me up to date on the arrival of my Landrover. Which I appreciated.
Marlee was over the top in customer service! She made sure we were informed of all or service needs and we had everything we need since we live out of town!! Thanks again!!
This dealership has the best and friendliest service department hands down. And I’ve been to all of the luxury ones. This is my favorite! They take care of any and all my issues with no questions.
Stephanie was our salesperson and she was pleasant, professional and friendly. She made our experience at Paretti Land Rover enjoyable and the process was superb. She went above and beyond to get our dream car. Couldn’t have asked for a better experience.